Terms and conditions

Terms and Conditions

1. Introduction Welcome to Sula Clinic. By booking an appointment, purchasing our products, or using our services, you agree to comply with and be bound by the following terms and conditions. Please read these carefully before proceeding.

2. General Information

  • Sula Clinic Ltd is a medical aesthetic clinic located at 54 Cowells Road, Woodstock OX201GB.

  • All treatments are performed by trained and certified professionals.

  • These terms and conditions are governed by the laws of England and Wales.

3. Appointments

  • Appointments must be booked in advance via phone, email, or our online booking system.

  • Late arrivals may result in reduced treatment time or rescheduling.

  • Cancellations or rescheduling must be made at least 48 hours before your appointment.

4. Medical History and Consent

  • Clients must disclose their full medical history during the initial consultation.

  • It is your responsibility to inform us of any changes to your health or medications.

  • All treatments require a signed consent form and pre-treatment photographs before proceeding.

5. Treatment Suitability

  • Not all treatments are suitable for everyone. We reserve the right to refuse treatment if deemed unsuitable.

  • We will recommend alternative treatments if necessary, based on a professional assessment.

6. Payments

  • Payment is required at the time of treatment unless otherwise agreed.

  • We accept; cash, debit cards, Visa, Mastercard, and American Express.

  • Prices are subject to change without prior notice. However, confirmed bookings will honor the price at the time of booking.

7. Refunds and Complaints

  • Refunds will not be issued for completed treatments where results meet the expected outcome.

  • If you are dissatisfied with a treatment, please contact us within 7 days to arrange a follow-up consultation.

  • Complaints must be submitted in writing to info@sulaclinic.co.uk within 14 days of treatment.

8. Liability

  • We will not be held liable for any adverse reactions resulting from failure to disclose medical history or follow post-treatment care instructions.

  • While we take every precaution to ensure your safety, all treatments carry a small risk of complications.

9. Data Protection

  • All personal information is handled in accordance with GDPR regulations.

  • We will not share your information with third parties without your consent.

  • For more details, please refer to our Privacy Policy.

10. Gift Vouchers

  • Gift vouchers are valid for 12 months from the date of purchase and cannot be refunded or exchanged for cash.

  • Lost or stolen vouchers may be traced providing you have the name of the individual who purchased it. 

11. Promotions and Offers

  • Promotions and offers cannot be combined with other discounts.

  • Terms of specific promotions are detailed on our website or promotional materials.

12. Changes to Terms and Conditions

  • We reserve the right to update these terms and conditions at any time. Updates will be posted on our website.

13. Contact Us If you have any questions or concerns, please contact us at:

Sula Clinic 54 Cowells Road, Woodstock OX201GB
Phone: 01993 684664
Email: info@sulaclinic.co.uk

Effective Date: 01/01/2025
Last Updated: 15/01/2025